Novara Media Subscribers Personal Data Policy

What we need

Thousand Hands Ltd trading as Novara Media will be what’s known as the ‘Controller’ of the personal data you provide to us. In the data we hold this includes personal data such as your name and email address and information about your subscription. Although we use bank card data we do not store this data ourselves, but rather it is stored by our payment processor Stripe.

Why we need it

We need to know your basic personal data is order to identify you with your donation subscription. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

What we do with it

All the personal data we process is processed by our staff or processed through our payment processor Stripe. For the purposes of IT hosting and maintenance this information is located on servers outside of the UK. No 3rd parties have access to your personal data unless the law allows them to do so.

How long we keep it

We keep this information while your account is active. Once your account is deleted the data is either deleted or anonymised to be kept for analysis. Once anonymised it no longer contains any personal data. In some circumstance under UK tax law our payment processor Stripe my be require to keep your basic personal data (name, address, contact details) for a minimum of 6 years.

What we would also like to do with it

We will use your data to allow you to manage your donation subscription. We will also use your data to send you notifications and promotional emails relating to your subscription only, including emails about special subscriber offers.

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. Please emails any questions or requests to [email protected]

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

We are always working to improve this website for our users. To do this we use usage data facilitated by cookies and external services. For more information read our Privacy Policy